![]() (If you are using Windows Vista, please right-click on it and select Run As Administrator)Ī black screen will appear and then disappear. Please refer to this page if you are not sure how.ĭouble-click on Rkill on your desktop to run it. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.īefore we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. ![]() You only need to get one of these to run, not all of them. If one of them won't run then download and try to run the other one. Please download RKill by Grinler HERE and save it to your desktop. Please copy and paste the log to your reply. It will create a log (FSS.txt) in the same directory the tool is run. ![]() Make sure the following options are checked: Please download Farbar Service Scanner (FSS) HERE and run it on the computer with the issue. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.Ĭlick Go and Copy / Paste the result. * List Devices (do NOT change any settings here) Please download MiniToolBox HERE to your desktop to run it. Note:: If any security program requests permission to access the Internet, allow it to do so * Please post the contents of that document. * A Notepad document should open automatically called checkup.txt * Follow the onscreen instructions inside of the black box. Download Screen317 Security Check HERE and save it to your Desktop.
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